Warranty Policy


 

  • Thank you for purchasing this product. When you enter the world of Hynes Eagle you not only enjoy a high-quality product, you receive world-class after-sales customer service.
  • Your satisfaction is a concern to Hynes Eagle and constitutes Hynes Eagle’s upmost priority.
  • Hynes Eagle provides a LIFETIME WARRANTY to the original purchaser (or, in the case of a gift by the original purchaser-owner, to the recipient of the gift) against manufacturing defects in materials and workmanship. This Warranty is only applicable to products that were purchased from Hynes Eagle and for which the original customer’s proof of purchase is provided. If Hynes Eagle, at its own discretion, acknowledges that the product has manufacturing defects, Hynes Eagle will either repair or replace the defective parts or the product itself.
  • The determination of whether or not the case will be repaired or replaced will only be made by a qualified Hynes Eagle technician. Shipping and handling fees are not refundable. The shipping company is solely responsible for any damage to your case incurred while it is in its custody. Hynes Eagle, at its option, will repair the product or replace it with a comparable model, without charge.
  • This warranty extends only to the original end user of the product. This warranty does not cover damage caused by improper care, mishandling, misuse or overload of the product in a manner contrary to accompanying instructions, neglect, alteration, accidental damage, natural wear and tear or transport damage (by an airline for example). Hynes Eagle does not accept any liability for loss of personal items or damage to third party products used in conjunction with a Hynes Eagle product. 
  • To claim your Warranty, please contact Hynes Eagle first. In any event, you may contact sales@hyneseagle.com. Please include your proof of purchase, your name, a photo or a description of the manufacturing defect, your mailing address and phone number. If you return your product to the manufacturer, it must be sent by carriage paid and suitably packaged.