RETURNS & EXCHANGES
Thank you for your purchase. We hope you are happy with your purchase, however, if you are not completely satisfied with your order for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Last updated: March 09, 2019
Hynes Eagle provides one year warranty to the original purchaser against manufacturing defects in materials and workmanship, not covering any normal wear and tear, improper handling, or accidental damage. We reserve the right to assess any manufacturer’s defect claim.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
4341 Equity Drive
Columbus, OH 43228
Please note, you will be responsible for all return shipping charges unless it’s at fault of Hynes Eagle. We strongly recommend that you use a trackable method to mail your return. If a return is not successfully received by Hynes Eagle, it’s not Hynes Eagle responsibility to track the return, nor does Hynes Eagle take liability of any lost or stolen packages. It’s up to the customer to coordinate with their carrier of choice to ensure prompt delivery.
After receiving and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7-10 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify your by email when your return has been processed.