FAQs


Take a look below at some of our commonly asked questions.
Can’t find the answer to your question? Feel free to Contact Us, we are always ready to assist you with any questions you may have.

How long will it take to get a response?

Once you contact Hynes Eagle, a customer service representative will address your inquiry or concern within 1 business day.


Can I check the status of, or track my order?

After you complete your purchase, you can log in to My Account to view and track your Hynes Eagle orders.


Do you ship internationally?

Yes, we do.  To place an order, please contact a customer service representative during our normal business hours: Monday-Friday from 9am to 5pm Pacific Time at 614.971.5115, or e-mail us at sales@hyneseagle.com  


When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 10:00AM PST, the order may be shipped the same day, if not it will be shipped on Monday.


How do I make changes to , or cancel my order?

Please call a Hynes Eagle customer service representative at 614.971.5115 or email us at sales@hyneseagle.com for all changes or cancellations to an order.


What is your return/exchange policy?

We accept manufacturing defects for refund or exchange. Hynes Eagle will issue a refund within 30 days.

All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.

Merchandise received after 30 days will only be accepted at our discretion for an online store credit.

Hynes Eagle gift certificates are non-refundable.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.

Please note: We do not accept returns on products that were not purchased via this website.

Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. You will be charged for shipping on your exchange at this time.

Please send returns and exchanges to:

4341 Equity Drive,

Columbus, Ohio,

United States, 43228-38421


How do I know if the repairs are covered under warranty?

Your bag will be evaluated by our repair professionals to determine if the damage is covered under warranty. Unfortunately, it is impossible to make an accurate determination without seeing the bag. If your bag is covered under warranty, it will be repaired promptly and returned to you. If damages are not covered by your warranty, we will call you to discuss your repair options.


How long does it take to repair my bag?

Repair times vary depending upon the severity of the problem. Typically, bags sent to our headquarters are repaired and shipped back within two to four weeks.


What does your product warranty cover?

Any product that comes with a warranty is covered for manufacturing defects only.  The warranty does not cover normal wear and tear or airline/common carrier damage.


My clothes and the contents of my Hynes Eagle bag were damaged while inside my bag. Will you replace the contents of my bag?

The contents of your bag are excluded from Hynes Eagle’s Lifetime Warranty.


What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.